Code Enforcement cases can begin in a number of different ways; most commonly a complaint is called into the Department by a citizen. Complaints may remain anonymous or they may leave a name and number so they can be contacted in the future. To call in a complaint, please call (314) 385-3300.

Case progression can vary depending upon the nature of the violation or a number of variables.

• A complaint is received by the Department. (File a Complaint)
• An inspection is performed to verify that a violation exists on the property.
• The property owner is then notified that a violation(s) exists and is given a reasonable period of time in which to correct the violation(s).
• A follow-up inspection is performed to verify that the violation(s) has been corrected.
• If compliance cannot be achieved through normal channels, the resident is issues a summons to appear in Court.
• After hearing testimony from the property owner and Code Enforcement, the Judge rules on the case and determines whether or not the City has proved a violation(s) exists on the property.
• If the Judge determines that a violation does exist on the property, an order is issued that the property come into compliance within a specified period of time or a fine will be issued.